Website Terms of Use

These terms govern the use of the site. They do not replace the *General Terms and Conditions of Sale*, which govern your purchases: if you place an order, the latter apply to the contract.

1. Who publishes this site

Apogee Medical Supplies s. r. o. — Karpatské námestie 7770/10A, 831 06 Bratislava – Rača, Slovakia · IČO 57461660 · IČ DPH SK2122748870 · sk@nateen.com · +421 948 289 290.

The shop sells under the brand Nateen and invoices under Apogee Medical Supplies s. r. o. It is the second name that will appear on your bank statement and on your invoice.

Website hosted by Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany — servers located within the European Union.

2. What you accept by browsing

Using this site constitutes acceptance of these terms. If you do not agree with them, do not use the site — there are no consequences for you.

We may amend them. We will never ask you to accept changes retroactively: an order already placed remains governed by the terms in force at the time you placed it. The date of the latest update appears at the bottom of this page.

3. Access to the site

Access is free of charge. Your connection, your equipment, and their cost remain your responsibility.

We do our best to ensure the site remains available and accurate, **without being able to guarantee it**. It may be interrupted for maintenance, for security reasons, or due to a cause beyond our control. We may also modify or remove content at any time.

4. What you can do with the content

The texts, images, videos, illustrations, diagrams, trademarks, logos, and structure of this site belong to us or are licensed to us.

You may view, save, and print this site for your personal use, and to help a relative. That is what it is designed for.

You may not, without our written consent: reproduce it for commercial purposes, resell it, create derivative works from it, systematically extract its content, nor use our trademarks and logos for your own promotion.

A healthcare professional, pharmacist, or healthcare facility wishing to distribute our information sheets to their patients or teams may write to us: **we say yes in the vast majority of cases**, and we provide clean files.

5. What you must not do

Do not attempt to disrupt the site, access it by circumvented means, extract its data on a massive scale using automated methods, or post unlawful content on it. Everything else is permitted.

6. Links

The links we provide to other sites are for convenience. We control neither their content nor their privacy practices, and we accept no liability for them. Please read their own terms.

Links you place to our site are welcome, to any page, provided that you do not imply that we endorse your site or your products, do not frame our site in a way that obscures its origin, and do not alter our trademarks. We may request the removal of any link that associates us with content we do not wish to endorse.

7. Information, not consultation

The guides, articles, calculators, size comparators, and assistant on this site provide general information. They do not constitute a diagnosis, a prescription, or personalized medical advice, and do not replace a medical consultation.

See the Medical Disclaimer: it explains precisely what our products are, what they are not, and when to consult a doctor without delay.

8. Your account

You can make purchases without creating an account. If you open one, you must provide us with accurate information and keep it up to date.

We use no passwords: log-in is done via a single-use code sent to your email address. Therefore, maintain access to this mailbox, and notify us if you believe someone is accessing it on your behalf.

You may request the deletion of your account at any time — see the Privacy Policy.

9. What we are responsible for, and what we are not

We are liable for damages caused by a breach on our part, under the conditions provided by law. Nothing here limits the statutory rights granted to you as a consumer, nor our liability in the event of gross negligence, wilful misconduct, or harm to personal safety.

However, we are not liable for network downtime, a third-party intrusion that altered the site, content published on third-party sites, or any use you make of the site outside of what is provided for herein.

10. Personal data and cookies

See the Privacy Policy and the Cookies page. In short: we do not sell any data, we do not engage in targeted advertising, and our audience measurement is carried out on our own servers, without cookies and without third-party services.

11. If a clause is invalidated

If any provision of these terms is deemed invalid, the remaining provisions shall remain in effect.

12. Applicable law

These terms are governed by Slovak law. This does not deprive you of the protection afforded to you by the mandatory provisions of the law of your country of residence.

For disputes related to a purchase, see Complaints and Disputes: it outlines the procedure, time limits, and out-of-court dispute resolution mechanisms.

13. Write to us

sk@nateen.com · +421 948 289 290 · Monday to Friday, 8:00–17:00 (Bratislava time).