CARE ASSISTANT
IDPrivacy
In one sentence: we use your data to fulfil your order and respond to you. We do not sell it, and we do not ask for more than necessary.
Who is responsible
Apogee Medical Supplies s. r. o., Karpatské námestie 7770/10A, 831 06 Bratislava – Rača, Slovakia. Personal data contact: sk@nateen.com. We have not appointed a data protection officer: your requests are processed at the address above.
What we process, why, and for how long
| Data | Why | Legal basis | Duration |
|---|---|---|---|
| Name, delivery address, email, telephone | deliver the order and contact you regarding it | performance of the contract | 10 years (accounting obligation) |
| Order details, invoice | billing, accounting, managing returns and warranty | legal obligation | 10 years |
| Payment data | collect payment | performance of the contract | processed by Stripe; we do not see your card number |
| IP address, technical logs | website security, fraud prevention | legitimate interest | 12 months |
| Email for the newsletter | write to you if you requested it | consent | until withdrawal |
| Message sent via a form | respond to you | legitimate interest | 3 years |
We do not collect any health data. You do not have to tell us why you purchase our products, and we do not ask.
What remains on your device
Certain features of the website store information **in your browser, on your device**, and never send it to us: your display preferences (text size, contrast, sound) and, if you use our exercises, the log of your sessions and the symptoms you record there.
This information does not reach us, we cannot read it, and it is never transferred to a third party. You can delete it by clearing the website data from your browser.
Who else has access
- Stripe Payments Europe, Ltd. (Ireland) — payment.
- DPD — Direct Parcel Distribution SK s. r. o., Pri letisku 19020/5, 821 04 Bratislava — name, address, telephone, for delivery.
- Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany — website hosting.
- Our accountant and, where applicable, the tax authorities.
Each party acts only within its scope of responsibility, under contract. No data is sold or transferred for advertising purposes.
Outside the European Union
Your data remains within the European Union. Our three processors are established there: Stripe Payments Europe (Ireland), DPD (Slovakia), and Hetzner Online (Germany). No transfer outside the Union takes place.
Your rights
Access, rectification, erasure, restriction, objection, portability, and withdrawal of consent at any time when it serves as the legal basis. Write to sk@nateen.com: we respond within one month.
If you are not satisfied with our response, you may lodge a complaint with the data protection authority of your country, or the Slovak authority: Úrad na ochranu osobných údajov SR, Hraničná 12, 820 07 Bratislava, dataprotection.gov.sk.
Security
The website is served over HTTPS. Passwords, where applicable, are stored as hashes. Database access is individual and logged. In the event of a data breach posing a risk to you, we will inform you and notify the authority within 72 hours.
Minors
This website is not intended for minors and we do not knowingly collect their data.